If calling us isn’t for you, please use our live Chat Service to talk to a GibSams Volunteer Listener in real-time.

You can call us for free on 116 123 every day of the year including holidays from:

Monday to Friday 3pm-11pm
Saturday and Sunday 6pm-11pm

This is the quickest way to get in touch with us.

On 1st June 2020, we launched our new webchat service, which makes it possible to chat with a Volunteer Listener online.

Our chat service is also open every day of the year including holidays from:

Monday to Friday 3pm-11pm
Saturday and Sunday 6pm-11pm

Image of Sad man checking his smart phone

So why use the web chat?

Sometimes typing can be more comfortable than talking; sometimes talking on the phone isn’t an option.

Our trained Volunteer Listeners will read your messages and respond in real time, helping you work through what’s on your mind.

We won’t judge or tell you what to do – no matter your spelling, punctuation or how you express yourself. You also don’t have to be suicidal to get in touch.

Whatever you’re going through, our Volunteer Listener will face it with you.

What happens when you chat with us online

You will join the waiting room.

On this page, you will get an automatic message ‘Thank you for contacting us. Our listeners know you are waiting and will attend to you shortly. If you need to speak with someone urgently, please call 116 123. Once a listener is free, you will be connected to the chat’.

You type, we listen.
Once the chat has started, a Volunteer Listener will listen to you and help you talk through your concerns, worries and troubles.
We give you space to be yourself.
We will focus on your thoughts and feelings and ask questions to help you explore how you feel.
We won’t tell you what you should do.
We won’t make decisions for you. Our advice or opinions are not important for the chat.

More about our chat service

I’ve been disconnected. What does that mean?

You may have lost your internet connection. We will try to reconnect with you. At this point, you’ll be taken back to the waiting room. If you can, please try to get to somewhere with good internet access.

How quickly will you respond?

Your wait time will vary – when you join the ‘waiting room’, we will send you a message if our Volunteer Listeners are on another chat. Thank you for bearing with us until then.

Once your conversation with a Volunteer Listener starts, they will respond in real-time to your messages.

I’m worried someone will see my web chat on my phone or laptop?

Once your chat has finished and the Listener has logged out your message is deleted automatically.

You can delete the pages from the GibSams website you have visited from your browser history. You can also delete cookies and clear web chat permissions, which show you have been on our web chat website.

You can also open a ‘private browsing’ window, which won’t show up on your browser history, for future pages you visit.